Program Manager

Are you a proactive and highly structured Program Manager with a passion for digital solutions? Do you have a track record managing finances and resources on large accounts? Would you like to join an agency that supports you in achieving your best? If so, VML MAP could be for you! We are looking for a person with experience in program management and the hunger to help manage and oversee the overall fulfillment across projects for our growing list of clients.

What will your day look like?

In the role of Program Manager, you will support the Program Director with organizing and managing one of our largest international clients and a WT MAP team of 15+ project managers across 3+ workstreams and 6+ locations. You will play a central role in making sure we run the client and the team in an efficient way – from running recurring status meetings with the client, and internally, leading process optimizations to ensure financial reporting is well prepared.

More specifically, you will:

• Forecast, plan, and monitor resources and budgets.
• Manage stakeholder communication with department leads and ensure accurate resource forecasting based on the workstream roadmap projects, both short and long term.
• Ensure collaboration and strong communication among team members by making sure that all team members stay up to date on the latest changes, are trained in processes and tools, as well VML MAP frameworks and ways of working.
• Collaborate with Talent Acquisition to make sure recruitment needs are up to date. Moreover, ensure a consistent onboarding plan for new people starting in the team.
• Being a daily sparring partner to the team

Who are you going to work with?

You will be working closely with the Program Director, as well as a team of Project Managers, Producers, Copywriters, Designers, Business Architects, Developers and Finance Controllers. Across locations in Copenhagen, Stockholm, London, Detroit Toronto, and Austin, you will join competent teammates who go the extra mile to help one another. We are a flat organization that sees the values in promoting and growing the talents of our people. Many of our colleagues have been at the agency for a decade or longer.

What do you bring to the table?

You are an excellent facilitator with the ability to articulate complex concepts and information to the team as well as various internal and external stakeholders. As you will help oversee fulfillment for one of our biggest Client Service teams, we expect that you are very organized and can keep the overall perspective while showing great attention to details. You are proactive and solution-oriented; thus, you are not afraid to take ownership, and always work to deliver the best possible outcomes, despite challenges that may arise. Moreover, you are easy-going and have a positive mindset and eagerness to learn new cultures and help build a team that succeeds.

In addition, you have:

• 5+ years of experience being a digitally focused program manager or similar
• Knowledge of the parts involved when working with data, technical projects, and marketing automation platforms
• The competence, confidence and self-discipline to manage deadlines, estimates and budgets
• Great communication skills, both verbal and written
• The ability to thrive in a flat, past-faced, and dynamic organization

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.